Rob Brower is the Systems Services Manager for ALI. He provides information and technical support to clients to ensure seamless system integration, start-up and operations. A highly-regarded process engineer, Rob has been involved in every aspect of systems for financial entities during his 33-year career, from client services and corporate management to data conversions and integration. Rob has been a valued member of ALI’s team since its inception. Rob can be contacted at (979) 314-4540

John Hendrikse is the national business development manager for ALI, focusing on developing new client relationships. His background in the insurance and finance industries equips John with the experience and understanding to provide effective support and information. John is a licensed insurance producer as well as a certified corporate trainer, and has a bachelor’s degree in Business and Communications from Calvin College in Grand Rapids, Michigan. John can be contacted at (888) 521-6568 x240

Debbie Sullivan is the Customer Service Manager for ALI. She ensures timely and attentive customer service to lease and finance company staff, their customers and insurance agents via phone, fax, mail and e-mail. With five years of recent managerial/supervisory experience and six years as a customer service representative for a personal lines insurance agency, Debbie is a respected member of the ALI team with experience in all aspects of operations. Debbie can be contacted at (888) 521-6568 x228

Michael Turley is the Controller for ALI, overseeing all financial matters and handling the settlement of insurance transactions with insurance carriers. He develops program analysis projections and oversees financial performance for ALI clients. Before coming to ALI, Michael served as vice president and treasurer of two regional Massachusetts banks, and as regional compliance director for the former Bank of Boston. He received a bachelor’s degree in economics and computer science from Union College in Schenectady, New York, and is pursuing a master’s degree in finance. Michael can be contacted at (888) 521-6568 x237

Richard Dubour is the Director of Operations for ALI. Richard joined ALI in 2001 with twenty years of experience in customer service and a detailed understanding of many equipment types developed during fifteen years in the construction industry. As Director of Operations, Richard oversees ALI’s internal operations, including customer service, data entry, claims, underwriting, risk assessment, and facilities management. Richard can be contacted at (888) 521-6568 x 233

Keith Bessette is the IT Manager at ALI, keeping computer and telephone systems operating at maximum efficiency. Under his supervision, necessary software and hardware enhancements are installed expeditiously to support timely implementation of new client accounts. He also monitors all electronic data interchange processes to ensure error-free interfacing with ALI client databases. Keith has a degree in computer information systems from Springfield Technical Community College and continues to pursue technical certifications to keep up with new and current technologies. Keith can be contacted at (888) 521-6568 x224

Mandy Germain is Data Entry Supervisor for ALI. She ensures timely and attentive data entry of insurance documents received via fax, email and mail. She attended Salem State College and started working at ALI as a data entry representative in 2002, becoming the data entry supervisor in 2005. Mandy’s staff greatly exceeds industry standards for document processing speed and efficiency. Mandy can be contacted only by e-mail.

Shawn Lund is the Assistant Controller at ALI. He joined ALI in 2005 with an extensive background in accounting and both financial and data analysis from private sector business and government non-profit organizations. Shawn coordinates ALI’s financial matters and serves as a resource to ALI staff and client lessors with financial questions, including those regarding insurance billing, invoicing, settlement, detailed payment history analysis. Shawn can be contacted at (888) 521-6568 x249

Bryan Provost is the Customer Service Supervisor at ALI. Bryan's customer service team is responsible for providing exemplary customer service to ALI's clients, their customers and insurance agents. Bryan joined ALI in 2006, bringing with him 6 years of call center experience, specializing in the areas of quality assurance, training, and supervision. Bryan can be contacted at (888) 521-6568 x225.